Understanding Your Digital Employee

Understanding Your Digital Employee

At Woodys Web Works, we explore AI theories and their real-world applications. This knowledge is crucial for leveraging AI in your business.

Key Elements Covered:

$29 – $49 per seat.

• • The Librarian Theory: Learn how AI uses your uploaded data (FAQs and Policies) to answer customers accurately.
  • Persona Design: Choose your agent’s “Voice” (e.g., Professional/Direct for Law or Warm/Casual for Retail).
  • Prompting 101: Write a “Master Instruction” that tells the AI exactly what its job is (e.g., “Always try to book a service”).

• • Lane A (Square): Uploading PDFs of menus/policies directly into the Square Dashboard and syncing the service catalog.
  • Lane B (WordPress): Feeding the AI your website content and connecting it to your WooCommerce product descriptions.
  • The Guardrails: Setting strict boundaries on what the AI cannot discuss (like giving unauthorized discounts).

• • The Hand-off: Setting up “Human Escalation” so the AI pings your phone via the Square or Chatway app when things get complex.
  • Appointment Logic: Syncing the AI with your live calendar so it can book “Package Deals” without your help.
  • Marketing Machine: Using the AI to generate a 30-day social media calendar based on your current site content.

• • The “Mean Customer” Test: Students swap laptops to ask each other’s bots difficult or “trick” questions.
  • Data Refining: Tweaking the Knowledge Base to fix any “hallucinations” or wrong answers found during testing.
  • 🚀 Go Live: Toggling the Agent to “Active” on the live website.